Why customer experience still matters amid COVID-19 and social distancing. In stable times, many consumer behaviours come from carrying out familiar activities on a routine basis. These familiar activities give consumers certainty and simplify decision-making. However, COVID-19 has disrupted these routines. For many, this has…
People in Japan, the U.K. and Australia are most negative about a recovery by June.
A silver lining: Majority believe pandemic will bring them closer to family and friends. Read more: here
The third edition of our digest brings together Ipsos’ latest research on coronavirus and draws on our surveys, social media monitoring and analysis from our teams around the world.
Two in 5 people are impatient to get back to normal life, a third are anxious about their health.
